Frequently Asked Questions (FAQs)

How do I make a reservation

To make a reservation, follow these steps:

• Browse our rentals and click on the item you want to reserve.
• Select the desired dates.
• Click the "Reserve" button.
• If required enter your card details.
• Review your reservation and click to confirm.

How can I track my reservation?

To track your reservation, please log in to your account and go to the reservation section. There, you will find a list of your recent reservations along with their current status. You will also receive email notifications with information as your reservation progresses.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express). Your payment information is securely processed using industry-standard encryption.

What is your cancellation policy?

Reservations may be cancelled for free any time up to 15-days prior to the reservation. If you're not satisfied with your reservation, contact support to discuss your options.

How do I contact customer support?

I forgot my password. How can I reset it?

To reset your password, click the "Forgot Password" link on the login page. Follow the instructions to reset your password via email.

I'm experiencing issues with checkout. What should I do?

If you encounter any problems during the checkout process, please try the following: Clear your browser's cache and cookies. Use a different browser or device. Contact our customer support for assistance.

The rental images aren't loading properly.

If you're having trouble viewing rental images, please ensure you have a stable internet connection. You can also try refreshing the page or accessing the site from a different device.